Refund Policy
At MonitorCrafted, we prioritize customer satisfaction and are committed to providing high-quality fitness trackers. If you are not completely satisfied with your purchase, we are here to help!
Eligibility for Refunds
You may be eligible for a refund if:
- The product is returned within 30 days of the purchase date.
- The item is in its original condition, unused, and in the original packaging.
- You have a valid receipt or proof of purchase.
How to Request a Refund
To initiate a refund, please follow these steps:
- Contact our customer support team at [email protected] to request a refund.
- Provide your order number and a brief explanation for the return.
- Once your request is approved, you will receive instructions on how to return the product.
Return Shipping
Return shipping costs are the responsibility of the customer unless the item is defective or an error was made on our part. We recommend using a trackable shipping service or purchasing shipping insurance for items over $75, as we cannot guarantee that we will receive your returned item.
Processing Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your card issuer’s policies.
Contact Us
If you have any questions or need assistance regarding our refund policy, please reach out to us:
- Email: [email protected]
- Phone: (555) 123-4567
We appreciate your understanding and support as we work to ensure your satisfaction with our products!